Frequently Asked Questions

NRN account opening documentation should be submitted through the following means:

• Scanned copies to be sent via email to nrnaccount@gtbank.com

No, NRN customers who have current accounts with GTBank UK do not require References to open NRN accounts.

The following documents are required to open an NRN account:

1. Duly completed account opening form.

2. One passport photograph showing full face forward.

3. A copy of any of the following means of identification of signatory:

• Valid Nigerian International passport/any other foreign international passport
• Valid National Driver’s license
• Valid National Identity Card

4. Copy of any of the following:

• Duly filled Banker’s confirmation form
• Utility bill issued within the last three months for the address stated on the form (to be notarized by a notary public or confirmed by the Nigerian embassy if foreign).
• Bank or Credit Card statement issued within the last three months showing customers address

5. References (either i or ii below):

• One reference letter obtained from a current account holder (Nigerian) with any Nigerian Bank and a banker’s confirmation
• Two reference letters from current account holder (Nigerian) with any Nigerian Bank

* All identification documents, Bank or Credit Card statement issued within the last three-months, and utility bills (if foreign) must be notarized by a notary public, sighted at the Nigerian Embassy or by an officer at GTBank.

No, the NRN service is offered only to individuals and not to businesses. The customer will however be referred to the SME team.

All Nigerians who reside outside the country for more than 180 days in a year.

No, they do not. Sighted copies of these documents by a GTBank staff is acceptable

The following electronic channels are available to the NRN customer:

i. Card services:

• MasterCard (USD and Naira denominated)
• Visa Card (USD denominated)

With the Guaranty Trust Bank MasterCard and Visa card the NRN customer enjoys:

• Accessibility – Gives the customer 24 hour access to funds from about 2.1 million ATMs worldwide
• Worldwide acceptance – Can be used to pay for goods and services in about 34 million locations worldwide (hotels, supermarkets, petrol stations, etc) in 210 countries and across other channels such as the Internet
• Safety – It employs the use of Chip & PIN technology to guard against unauthorized transactions

ii. GTConnect:

It is a total banking solution that provides the NRN customer instant service via a touch-tone or mobile phone. It is accessible from anywhere in the world and open for business 24 hours a day, seven days a week (Including public holidays) The NRN customer with a PIN password can do the following:

• Check account(s) balances
• Transfer funds between own accounts and to 3rd parties with accounts in GTBank
• Request electronic cards
• Request cheque books
• Confirm cheques
• Stop cheques
• Reactivate dormant accounts

iii. Internet Banking:

The NRN customer with an internet banking password can do the following via the GTBank Internet Banking platform

• View real time account balances and track up-to-the minute transactions on their accounts
• Set up a standing order instruction to transfer funds to other accounts within GTBank and other Banks in Nigeria (Direct debit).
• Transfer funds to beneficiaries with GTBank accounts or accounts in other banks via NEFT
• Confirm cheques online and such confirmations are automatically registered on the Banking Application
• Request for cheque books
• Print Statement of account in PDF format or export to MS Excel format
• PIN change: Users can change their login PIN (password) at any time

* All identification documents, Bank or Credit Card statement issued within the last three-months, and utility bills (if foreign) must be notarized by a notary public, sighted at the Nigerian Embassy or by an officer at GTBank

A stamped Banker’s confirmation stating the customer’s address serves as a proof of address and a reference at the same time. Therefore, customers who provide this, will only need to provide one reference. A utility bill will also not be required from them.

Yes, these customers can visit GTBank UK for the submission of their NRN account opening package. They can also have their documents sighted by a GTBank UK officer in our London office.

Yes, an NRN customer can transfer a fixed amount of money regularly to beneficiaries in Nigeria by setting up a standing order instruction (Direct debit) on Internet banking to the following:

• Beneficiaries with GTBank account
• Beneficiaries with accounts in other banks in Nigeria