Frequently Asked Questions

The FAQ element allows you to build expandable text-based Q&A blocks. The FAQs are built for text-based purposes only.

What documents are required to open an NRN account?

The following documents are required to open an NRN account:

1. Duly completed account opening form.

2. One passport photograph showing full face forward.

3. A copy of any of the following means of identification of signatory:

  • Valid Nigerian International passport/any other foreign international passport
  • Valid National Driver’s license
  • Valid National Identity Card

4. Copy of any of the following:

  • Duly filled Banker’s confirmation form
  • Utility bill issued within the last three months for the address stated on the form (to be notarized by a notary public or confirmed by the Nigerian embassy if foreign).
  • Bank or Credit Card statement issued within the last three months showing customers address

5. References (either i or ii below):

  • One reference letter obtained from a current account holder (Nigerian) with any Nigerian Bank and a banker’s confirmation
  • Two reference letters from current account holder (Nigerian) with any Nigerian Bank

* All identification documents, Bank or Credit Card statement issued within the last three-months, and utility bills (if foreign) must be notarized by a notary public, sighted at the Nigerian Embassy or by an officer at GTBank.

What Electronic Channels and Services are available to NRN customers?

The following electronic channels are available to the NRN customer:

i. Card services:

  • MasterCard (USD and Naira denominated)
  • Visa Card (USD denominated)

With the Guaranty Trust Bank MasterCard and Visa card the NRN customer enjoys:

  • Accessibility – Gives the customer 24 hour access to funds from about 2.1 million ATMs worldwide
  • Worldwide acceptance – Can be used to pay for goods and services in about 34 million locations worldwide (hotels, supermarkets, petrol stations, etc) in 210 countries and across other channels such as the Internet
  • Safety – It employs the use of Chip & PIN technology to guard against unauthorized transactions

ii. GTConnect:

It is a total banking solution that provides the NRN customer instant service via a touch-tone or mobile phone. It is accessible from anywhere in the world and open for business 24 hours a day, seven days a week (Including public holidays) The NRN customer with a PIN password can do the following:

  • Check account(s) balances
  • Transfer funds between own accounts and to 3rd parties with accounts in GTBank
  • Request electronic cards
  • Request cheque books
  • Confirm cheques
  • Stop cheques
  • Reactivate dormant accounts

iii. Internet Banking:

The NRN customer with an internet banking password can do the following via the GTBank Internet Banking platform

  • View real time account balances and track up-to-the minute transactions on their accounts
  • Set up a standing order instruction to transfer funds to other accounts within GTBank and other Banks in Nigeria (Direct debit).
  • Transfer funds to beneficiaries with GTBank accounts or accounts in other banks via NEFT
  • Confirm cheques online and such confirmations are automatically registered on the Banking Application
  • Request for cheque books
  • Print Statement of account in PDF format or export to MS Excel format
  • PIN change: Users can change their login PIN (password) at any time

* All identification documents, Bank or Credit Card statement issued within the last three-months, and utility bills (if foreign) must be notarized by a notary public, sighted at the Nigerian Embassy or by an officer at GTBank

What should I do if I misplace my NRN MasterCard Card?

You should hotlist the card immediately. To block your lost, stolen or compromised card – Send ‘HOTLIST (NUBAN) to 08076665555 E.g HOTLIST to 08076665555 or Contact GTConnect, our fully interactive contact center.

How can I obtain another NRN MasterCard?

You can obtain another card by completing the Naira MasterCard Application and indemnity Form then send the duly signed form to the Contact Center. Card and courier charges apply as applicable.

How do I get my login details?

The username and password are system generated for confidentiality and sent to your registered e-mail address with the Bank; please ensure your e-mail address is correctly filled out in your account opening form. You will also be prompted to set a secret question and answer. You may contact the Bank if you do not receive the notification sent you.

How can I request for another Token?

You will be required to fill a token request form and select the “Re-issue” option. Please refer to the Token request tab for full process; applicable charges apply.

How can an NRN customer pick up a token?

The following options are available to an NRN customer to pick up a token:

  1. The token can be couriered to the foreign address stated by the customer if requested. Cost to be borne by the customer.
  2. The token can be picked up by the customer when in the country.